The Story of Ohanu Waters

Mike, Micky and Diane, decided one day that they should build a company around Family and Service.
They wanted to Put “Service” back into Customer service, before during and after the sale. One of the many things they noticed was that although many company’s built great products, nothing lasts forever. Customers found themselves lost more often times then not when it came to getting things repaired on their product.

Dropped calls, answering machines and unanswered calls were some of the many complaints we read and heard about from unhappy folks through various media outlets. Another complaint was they couldn’t get basic answers from anyone and they felt slighted when it came to service after the sale and project completion.

We listened and learned from others mistakes as well as our own throughout our long and prosperous careers in the construction industry and decided to apply these basic principles to our new business.

• No calls or questions are unimportant.
• We as owners should be involved with the entire process from start to finish.
• Customers should never feel they are alone on this or are not as important as the next customer regardless of the size of the project.